Fleet services

When a vehicle is out of service, it costs you more than the repair bill. Downtime affects deliveries, job schedules, and your bottom line. Phil Long Collision Center operates as a dedicated repair partner for commercial fleet operators across Colorado Springs and El Paso County, with processes designed around getting your vehicles back to work quickly.

Fleet accounts receive priority scheduling ahead of standard retail appointments. That means your damaged vehicle moves to the front of the line for estimates, parts ordering, and bay time. Our fleet coordinator handles communication directly with your fleet manager, so your team is not spending time chasing updates.

For fleets running Transit vans, F-Series trucks, or E-Series chassis, this matters. Repairs completed to Ford's specifications protect residual value, preserve factory warranties, and give your risk manager clean documentation. Non-certified shops may use alternative repair procedures that deviate from what Ford Engineering designed for those vehicles.

Call (719) 667-2900 and ask for our fleet services coordinator. The coordinator will collect basic information about your fleet size and vehicle types, then schedule an in-person walkthrough or phone consultation to go over your account structure.

Once your fleet account is established, the process for each repair is straightforward. Your driver or fleet manager calls or emails the coordinator, describes the damage, and schedules drop-off. We write the estimate, submit it to your insurer or send it directly to your billing contact, perform the repair, and contact you when the vehicle is ready. You are not handed off between departments or left waiting for a callback from whoever happens to answer the phone.

Fleet repair costs are based on the same factors as any collision repair: the scope of structural and cosmetic damage, OEM parts pricing, and labor time. What is different for fleet accounts is billing. Phil Long offers consolidated monthly invoicing, so you receive a single statement covering all vehicles repaired that month rather than individual invoices per vehicle.

For vehicles covered by commercial auto insurance, Phil Long works directly with the insurer and handles the claim paperwork. For self-insured fleets or high-deductible plans, we bill your accounts payable contact on the schedule you set up during account enrollment.

Turnaround time depends on the extent of the damage, parts availability, and how many vehicles are in the queue. Minor collision repairs, door damage, and bumper work typically take two to four business days. Structural repairs and larger jobs run five to ten days depending on parts lead time.

Fleet accounts receive daily status updates on any active vehicle. If parts are delayed or a hidden damage discovery extends the timeline, your fleet coordinator contacts you the same day. We do not wait until pickup day to share news that should have come three days earlier.

Phil Long works with all commercial auto insurers. We handle direct repair program (DRP) coordination, supplement filing, and insurer communication. Under Colorado's Right to Choose law, you have the legal right to select your own collision repair facility regardless of what your insurer recommends. Fleet managers can designate Phil Long as the preferred repair facility for all covered vehicles, and we will handle the documentation to support that designation.

For vehicles not covered by insurance, direct invoicing is available. Fleet account holders can set net-30 billing terms during account setup.

Most collision centers treat fleet work the same as retail walk-in repairs. Phil Long built a separate process for it. A dedicated coordinator means your fleet manager always has a name and direct number, not a general shop line. Priority scheduling means your vehicle moves through the queue ahead of non-fleet work. Ford Pro Elite certification means Ford commercial vehicles are repaired to the standard Ford requires.

Phil Long's Fillmore location handles specialty fleet and commercial vehicle work, including larger cargo vehicles and specialized equipment. Both locations share a common account system, so repairs at either facility appear on the same consolidated invoice.

Fleet accounts are available for business fleets of five vehicles or more. Call (719) 667-2900 and ask for our fleet services coordinator to get started.