Customer resources
The first step in any repair is an accurate, detailed estimate. Phil Long provides written estimates at no charge. No work begins until you review the estimate and approve it.
What happens from drop-off to delivery.
How long does collision repair take?
Estimate and intakeSame day or next business day
Comprehensive damage assessment and estimate preparation.
Insurance approval1 to 3 business days
Phil Long handles adjuster communication and documentation.
Disassembly and hidden damage1 business day
Teardown to access full damage. Supplement filed if additional damage found.
Parts ordering1 to 5 business days
OEM parts for certified repairs may take longer than aftermarket alternatives.
Body and structural repair1 to 5 business days
Depending on extent of damage.
Paint and refinish1 to 3 business days
Per panel or full vehicle.
Reassembly and ADAS calibration1 to 2 business days
Camera and sensor recalibration where required.
Quality inspection and deliverySame day
Final walkthrough and vehicle return.
Your lifetime warranty.
Ready to start your repair?
Schedule an estimate online or call us. We coordinate with your insurance company and provide a timeline before work begins.
Ready to start your repair?
Schedule an estimate online or call us. We coordinate with your insurance company and provide a timeline before work begins.